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Complete Care

Don’t be reactive, be proactive and get Complete Care today.

Complete Care is our comprehensive IT managed services package. We focus on technology, and you focus on your business. We monitor core services, servers, devices, applications, and your network 24×7. We perform proactive maintenance and updates to make sure you’re always running in tip top shape. In the event of an outage or a virus attack we receive a text message alert, and an email alert that allows us to immediately start working on a solution for you. Many times we will have resolved an issue before anyone was even aware of the problem.  Don’t risk your business and reputation on shoddy IT work. Trust us with your technology and we will treat your business like it’s our own.

CompleteCare ServicesLiteStandardPremium
24/7 Remote Monitoringxxx
Backup Disaster & Recoveryxxx
Remote Supportxxx
IES Help Deskxxx
Quarterly Technology Reviewsxxx
Vendor Managementxxx
Patch Managementxxx
Virus Removal & Protectionxxx
Email Spam & Virus Filteringxxx
IES External Documentation Sitexxx
Monthly Performance Reportsxxx
Workstation & Server Performance Tuningxxx
Onsite Supportxx
Extended Hoursxx
Project Based Work x
Technology Trainingx

Robust Monitoring Services

Network – Every time your network goes out or is overloaded we will receive and alert. Helping you to avoid costly network downtime and congestion.
Server – If your server goes offline we will know about it within five minutes and will be doing everything we can to get you back online as soon as possible.
 Security Viruses, network attacks, password lockouts. We get notified when there is anything suspicious going on in your network and investigate immediately.
Applications – Websites, Microsoft SQL, Exchange, SharePoint, Skype for Business, VMWare, and Hyper V are just a few of the critical applications that we can monitor and fix avoiding costly downtime.
 Devices – Virtually any connected device can be monitored. Printers, phones, door locks, and cameras are just a few of the devices that we can monitor.

 

The benefits of Complete Care

• With our flat monthly fee you can know your IT expenses in advance and budget for the future.
• You can submit a ticket through Email, our tray icon, website, or calling. We will always attempt to resolve your issue as soon as possible.
• Transparency into project costs and timelines. We will update you every week with where a project is budget wise and if it is on time.
• AA partnership you can count on. As we learn about your business through out support and management services, we can make suggestions to help your business grow and save money.

 

Contact us today to schedule your free consultation. We will provide you with a comprehensive analysis of your IT infrastructure and go over any questions you may have.